FAQs
Popular questions
87 questionsWhen will my new student ID number be announced, and where can I find it?
Student ID numbers are created and announced in batches by admission channel. If peers in the same channel already have theirs, contact the Registrar.
The student ID notice was sent to my parent's phone, or I have not received it. What should I do?
Notices usually go to the phone number entered in the application. Check the application record and your parent's phone, then contact the Registrar if the announced time has passed.
What should I do first after receiving my student ID number?
Activate your NYCU Portal account, complete new student information and document uploads, then review the payment, housing, health examination, and course-selection tasks.
Does every new student need to complete the new student information form?
Yes. Complete the personal, academic, photo, and questionnaire fields shown for your admission status before the current year's deadline.
Where do I upload proof of my academic qualifications?
Log in to the NYCU Portal and use the "新生資料維護" section under New Student Information.
If I have a diploma, do I also need to upload a transcript of completed coursework?
Check which fields the system marks as required. A diploma is normally the main proof of graduation, while other records are required only for certain statuses or as supporting material.
My diploma or photo meets the requirements, but the upload keeps failing. What should I do?
Check the file type, size, name, and network connection; refresh the page or try another computer or browser. Keep a screenshot and contact the Registrar if it still fails.
When can I obtain a certificate of enrollment?
It is generally available from the student information system after registration and tuition procedures are complete. Confirm the exact document name required by the requesting organization.
When can new students pay tuition, and where is the bill?
Use the current year's payment period and instructions on the new student website, then sign in to the tuition system to view the bill.
When should I apply for a student loan, and should I pay tuition first?
Complete the bank verification and university confirmation steps according to the current notice. Confirm how the loan, difference, and housing fees are handled before making duplicate payments.
Where do I pay for preparatory or summer courses if I have not received a payment notice?
Check the original registration platform for admission and payment status, and review spam. Contact the coordinator listed in the course announcement before the deadline if no notice appears.
What tuition reductions, scholarships, or free preparatory resources are available to financially disadvantaged students?
Eligibility and deadlines differ by program. Review Student Assistance, Indigenous Student Resource Center, and course-platform notices, and confirm eligibility before paying tuition.
When do first-year students begin course selection?
New student selection dates differ from those for continuing students. Check the semester notice for initial selection and the add/drop period.
Do first-year students need to compete for required courses themselves?
Some required courses are preassigned or reserve seats for new students, while others require selection. Review your department's instructions and preliminary timetable first.
How can I add, drop, or obtain permission for a course I did not get?
Course selection is primarily online. For exceptional cases, ask whether a paper add/drop form is accepted, submit it as instructed, and verify the final course in the online system.
What is the difference between university preparatory courses and summer courses?
They may differ in eligibility, platform, schedule, fees, and credit recognition. Confirm whether a course is labeled preparatory or summer and follow its specific announcement.
Are university preparatory courses restricted to certain departments?
Not always. Some courses accept students from multiple departments, but each course may impose status, capacity, or prerequisite restrictions.
What happens if I register for a preparatory course but do not complete course selection?
Fees, seat usage, and withdrawal rules depend on the program. Cancel within the stated period and confirm any remaining payment obligation with the coordinator.
If I have not received an admission or class notice for a preparatory course, does that mean I was not admitted?
Not necessarily. Check your status on the registration platform and review email, spam, and text messages. Contact the coordinator before the payment or class deadline.
After passing a preparatory course, do I need to apply separately for credit transfer?
Recognition methods vary by course and platform. Keep grade and payment records and follow the course notice or Registrar's credit-transfer instructions.
Will grades from preparatory or summer courses be included in my GPA?
It depends on the course type and how the grade is recorded. Review the course prospectus and ask the offering unit or Registrar if the policy is unclear.
If I earn an A in a preparatory course, can I receive a scholarship equal to the credit fee?
Apply only if the current course prospectus offers this award. Keep your grade, payment, and admission records and follow the published eligibility and deadline.
What is the common calculus examination, and must every new student take it?
It usually applies to students in designated calculus courses. Requirements may differ for students with recognized preparatory credit or those not taking the course.
If I meet the TOEIC threshold, can I waive English or take a second foreign language instead?
Waiver and substitution rules specify score thresholds, certificate validity, and deadlines. Apply with valid documentation according to the language unit's notice.
What is the minimum number of credits I must take each semester?
Undergraduate students normally take at least 15 credits per semester, with lower minimums in specified senior years. Also follow any additional department rules.
How are first-year physical education classes assigned, and can I change the time?
Classes may be preassigned by department or cohort. For medical reasons or timetable conflicts, follow the Physical Education Office's adjustment procedure.
If a course lists prerequisites or prior knowledge, must I have completed them?
A prerequisite may be enforced by the system or may be a recommendation. Check the syllabus and restrictions, and ask the instructor or department if unclear.
Should I apply for a double major or minor in my first year?
Applications usually require completed semesters or credits. Build your department foundations first, review the target department's rules, and apply during the announced period.
Where can I find instructor reviews, course experiences, or past exams?
Ask department student groups or senior students and review public syllabi. Respect instructor rules and copyright, especially for department-managed past exams.
How can I prepare for courses during the summer?
Start with your department's curriculum map, required-course list, and open course resources. Confirm the language, textbook, and expected level before purchasing materials.
Are university course materials mainly printed or digital, and should I buy textbooks in advance?
Many instructors provide materials through E3 or another platform, but textbook requirements vary. Wait for the syllabus or first class before buying to avoid the wrong edition.
Are first-year students guaranteed housing, and do they still need to apply online?
Even when housing is generally available, you normally must register your housing choice by the deadline. Missing the registration may result in no bed assignment.
Are first-year students required to live in a dormitory?
Not necessarily. You may choose not to live on campus unless your department or special program has a separate housing requirement.
When do housing applications open, and when are bed assignments announced?
Dates vary by campus and student status. Check the current new student housing announcement; late applications may lose eligibility.
Which dormitory will new students live in?
The assignment depends on campus, gender, degree level, renovations, and available beds. The housing system's final result is authoritative.
Can I choose my dormitory building or room type?
Most new student beds are assigned under the current rules. Available choices appear in the application, and limited room types cannot be assumed.
Can I request a specific roommate or live with someone I know?
A roommate-pairing option may not be available. Submit medical, accessibility, or other special requests to Housing Services before the deadline.
Will students from the same department be assigned to the same room?
Some years may group similar students, but sharing a room is not guaranteed. Follow the current housing notice and system assignment.
How is a healthy-routine room different from a regular dorm room?
It usually emphasizes agreed routines and living expectations, not necessarily different equipment. Read the current rules before applying.
If I cannot arrive on the assigned move-in date, can I check in later or on a weekend?
Later check-in may be possible through the dormitory office, but weekend and evening staffing varies. Contact Housing Services or the dorm manager in advance.
Can I move into the dormitory several days or a week early?
Early move-in depends on cleaning, renovation, summer housing, and staffing. Obtain approval and confirm with the dorm manager before arriving.
What essential items should I bring to the dormitory?
Common items include correctly sized bedding, a desk lamp, extension cord, toiletries, laundry supplies, storage, and basic cleaning or pest-control supplies. Check your building's equipment list first.
What are the bed-board dimensions, and how thick should the mattress be?
Dimensions vary by building. Confirm length, width, thickness, foldability, and the remaining height of upper-bunk safety rails before purchase.
Can I order a mattress after room assignment or mail bedding to the dormitory?
Confirm the building and size before buying. Ask the dorm manager about advance delivery dates, address format, and whether parcels can be held.
Can I install bed curtains in the dormitory?
Curtains must comply with fire, evacuation, ventilation, and facility rules and must not block detectors, sprinklers, or damage furniture.
Will a desktop computer or 24- or 27-inch monitor fit on the dormitory desk?
Desk size, shelf clearance, and outlet locations vary. Check dimensions or wait until move-in, and consider transport and shared-room space.
Does the dormitory provide a chair and desk lamp, and may I bring my own chair?
A chair is usually provided, while a lamp may not be. Confirm how the original chair must be stored and returned before bringing another one.
Do air conditioning, outlets, and refrigerators require a separate electricity card?
Billing differs by campus and building. Follow the building's top-up or cost-sharing instructions and confirm whether personal refrigerators are allowed.
Can I use a rice cooker, induction cooker, microwave, or hair dryer in the dormitory?
Cooking, open flames, and high-risk high-wattage appliances are generally prohibited in rooms. Use approved appliances only in designated common areas.
How do I use dormitory washing machines, dryers, and spin dryers?
Most dormitories provide coin-operated or electronic-payment laundry equipment, and some have free spin dryers. Locations, prices, and hours vary by building.
Where do I dispose of dormitory trash, and are drinking-water or heating facilities available?
Dormitories generally have designated trash and drinking-water areas, and some common spaces have microwaves or rice cookers. Follow building notices.
Are mosquitoes or cockroaches common in the dormitory, and should I bring a mosquito net?
Pests vary by floor, season, and environment. Bring basic protection and report building-wide pest problems to the dorm manager.
Can bicycles or electric scooters be stored inside the dormitory?
Use designated parking areas and do not block rooms, corridors, or escape routes. Follow fire and electrical rules for batteries and charging.
What should I do if late-night computer use, musical instruments, or other habits disturb my roommate?
Agree early on lighting, quiet hours, cleaning, visitors, and device use. If conflict continues, ask dormitory staff or Housing Services to mediate.
How can I move large luggage or furniture into a dormitory without an elevator?
Avoid oversized or heavy furniture and arrange help in advance. Follow the university's move-in traffic route and time slots.
Do I need a scooter to live around the Hsinchu campus?
A scooter offers flexibility, but first-year parking may be limited. Try walking, cycling, shared mobility, or public transit before deciding to buy one.
Can first-year students apply for a scooter parking permit?
Eligibility, application dates, and parking areas vary by campus and academic year. Check the current parking notice.
Where can I park a scooter during move-in before receiving my student ID card?
Use areas opened in the move-in announcement, off-campus lots, or legal street spaces. Do not block restricted or emergency-access areas.
Is parking available when driving to campus or moving into the dormitory?
Parking may be available, but move-in periods are congested and nearby spaces are not guaranteed. Unload according to the traffic plan, then move the vehicle.
Are shared campus scooters convenient, or should I buy a bicycle?
Shared vehicles suit occasional use but may cost more with frequent use. Compare service areas, student discounts, safety rules, and your expected frequency.
What is the most convenient way to travel between Taipei and the Hsinchu campus?
Choose among TRA trains, high-speed rail plus bus, or coaches based on time and cost. Allow extra transfer time during Hsinchu Science Park rush hours.
For travel from Hsinchu to central or southern Taiwan, should I take TRA, high-speed rail, or a coach?
Coaches are often cheaper but may face traffic; high-speed rail is faster but costs more; TRA depends on the route. Reserve popular holiday services early.
Are there shuttle buses between Guangfu Campus, Yangming Campus, or the high-speed rail station?
Routes, fares, operating days, and timetables may change, and some services do not run on holidays. Check the latest schedule before departure.
Which mobile carrier has the best reception on the Hsinchu campus?
Reception varies by building, floor, room, and device. Test your current service or ask residents in the same building before changing contracts.
Is the new student health examination mandatory?
New students generally must complete it. Attend the university examination or use an eligible medical provider with the official health form, following current eligibility and deadlines.
Can I take the health examination at a hospital instead of the university group examination?
Yes, if the items, report format, and validity period meet university requirements and the documents reach Health Services by the deadline.
What items are included in the new student health examination?
It usually covers a physical examination, urine and blood tests, biochemistry, hepatitis B, and a chest X-ray. Use the current official health form as the final checklist.
The mental-health questionnaire says I have no permission or entered illegally. What should I do?
Confirm the opening period, Portal login, and any campus-network or VPN requirement. Send the error screenshot to the Counseling Center or IT Services if access still fails.
Does student group insurance activate automatically, and whom should I contact for a claim?
Eligibility, premium, and effective date follow the current academic-year rules. Keep medical certificates and receipts and apply through the published Student Affairs contact.
Are medical consultations, health advice, or counseling available on campus?
Services and appointments differ by campus. Use the current Health Center information or the counseling system in NYCU Portal, and contact emergency services for urgent medical or psychological crises.
When will new students receive their student ID cards?
Cards are generally distributed around the start of classes after registration is complete. Follow department or university notices for the exact time and location.
Can new students sign in to or enter the library now?
Library accounts and access may activate only after enrollment, account, or student-card data synchronize. Ask the Library about activation dates or temporary access.
Can new students use the swimming pool or fitness center?
Eligibility, hours, fees, and required identification vary by facility. Check the latest Physical Education Office notice before visiting.
Where can I find ATMs, postal services, or parcel services on campus?
Facilities differ by campus and may move. Check campus-life information and confirm dormitory delivery dates, address format, and pickup procedures before mailing parcels.
Do campus restaurants accept credit cards or mobile payments?
Payment methods vary by restaurant. Carry a small amount of cash or a common mobile-payment option and follow the signs at each shop.
Should first-year students buy a laptop, tablet, or calculator in advance?
Needs vary greatly by department and course. Ask your department or senior students about required software, operating systems, and calculator specifications before buying.
Is an 11-inch tablet large enough for note-taking?
It is sufficient for many students, but the choice depends on split-screen work, drawing, and large documents. Base the decision on course materials and your habits.
How do I call a university office?
If a department or office has a direct telephone number, you may call it directly. Otherwise, please call one of the main numbers below and enter the appropriate extension number.
The telephone systems across all campuses are interconnected. You may therefore call any of the main numbers below to reach any extension on any campus.
Mobile main numbers: +886-972-267-726 or +886-911-349-812
Taipei Yangming Campus: +886-2-2826-7000
Taipei Beimen Campus: +886-2-2381-2386
Hsinchu Guangfu Campus: +886-3-571-2121
Tainan Guiren Campus: +886-6-303-2121
Kaohsiung Campus: +886-7-346-1666
What activities are offered during new student orientation week besides the opening ceremony?
Activities may include department briefings, dormitory safety drills, health examinations, a club fair, and campus tours. Follow the calendar and department or housing notices.
What happens if I miss the opening ceremony, and is attendance mandatory?
Follow the current notice and department rules. If you cannot attend because of an exam, illness, or another reason, ask your department about leave or make-up requirements.
Is there one university-wide welcome event, or should I register for regional gatherings or camps myself?
University orientation is separate from optional events run by student groups or alumni. Check the organizer, fees, insurance, and refund rules before registering.
If I cannot find my department's new student group, does that mean none exists?
Not necessarily. Some groups are created later or require approval. Use official department or student-association channels and avoid unverified groups.
When are senior student mentors assigned, and whom can I ask about course selection before then?
Mentor arrangements vary by department and may not exist. Ask through official new student groups, the student association, department office, or course briefing.
How can I learn about and join student clubs before classes begin?
Use the club fair and official club announcements. Membership, fees, and experience requirements vary, so ask the club directly.
Will the university mail a new student handbook or welcome package?
A printed version may not be mailed, and materials from student groups or vendors are not official notices. Use the digital guides, tasks, and announcements on the new student website.
How do I take military training courses, and do they count toward graduation credits?
Add military training courses through the course-selection system. They do not count toward the minimum graduation credits; other treatment follows university and department rules.
How can I use high school or university military training grades to reduce my service period?
Obtain an officially stamped transcript and apply under the military-service rules at enlistment or reporting. Confirm eligible courses, days, and document format with the Military Education Office.